Terms of Service

Service Call & Diagnostic Fee

A service call fee applies to each scheduled appliance service visit. The fee covers the technician's travel, time and diagnostic inspection of the appliance.

The service call fee does not guarantee that the appliance can or will be repaired. Some appliances may be beyond economical repair, have discontinued parts, contain internal damage or require repairs that are not recommended based on the appliance's condition.

Service pricing may vary for locations outside our normal service area or when special travel conditions apply.

Diagnostic Validity

Appliance diagnoses are based on the condition and symptoms observed during the service visit.

A diagnosis and repair estimate remain valid for 30 days from the original service date, unless the appliance condition changes or additional problems are discovered.

When an approved repair is completed within the applicable period, the diagnostic or service call fee may be applied toward the final repair price when stated in the estimate.

Minimum Labor Charge

If the technician performs a minor service during the visit, such as a reset, adjustment, cleaning, clearing a minor obstruction, correcting a simple connection issue or other basic service, a minimum labor charge may apply.

The final labor charge depends on the work performed and will be discussed with the customer when applicable.

Repair Estimates & Final Pricing

Final repair pricing depends on the diagnostic results, required parts, labor, appliance condition and complexity of the repair.

Repair estimates may include parts, labor, taxes, refrigerant, special-order components or other materials when applicable.

No additional repair work will be intentionally performed beyond the approved scope without customer authorization.

Parts Orders & Availability

Replacement parts are subject to manufacturer, distributor and supplier availability.

Many commonly available parts arrive within approximately 2 to 3 business days, while other parts may require up to one week or longer.

Shipping delays, backorders, discontinued parts and manufacturer availability are outside the direct control of Victorville Appliance Repair.

Special-order parts may require a deposit before the order is placed.

90-Day Parts Warranty

Replacement parts installed by Victorville Appliance Repair include a 90-day limited warranty unless otherwise stated.

The warranty applies only to the specific replacement part and repair performed.

Warranty coverage does not apply to unrelated appliance failures, customer damage, misuse, abuse, improper operation, electrical problems, plumbing problems, pest damage, environmental conditions or other failures unrelated to the original repair.

Additional or Unrelated Failures

Household appliances contain multiple independent components and systems. Repairing one failed component does not guarantee that another component will not fail later.

Any new or unrelated problem that develops after a completed repair may require a new diagnostic inspection and may not be covered under the original repair warranty.

Appliance Condition & Pre-Existing Damage

Victorville Appliance Repair is not responsible for pre-existing damage, deterioration, corrosion, rust, brittle plastic, worn wiring, damaged flooring, damaged cabinets or other conditions that existed before the service visit.

Older appliances may contain fragile components that can break or deteriorate during normal disassembly. The technician will use reasonable care while servicing the appliance.

Access to the Appliance

Customers are responsible for providing reasonable access to the appliance.

Appliances blocked by furniture, personal property, permanent cabinetry or unsafe conditions may require the appointment to be rescheduled.

Additional labor may apply when special disassembly or access is required.

Built-In Appliances

Built-in refrigerators, wall ovens, cooktops and other integrated appliances may require additional labor to remove or reinstall.

Victorville Appliance Repair is not responsible for cabinetry, countertops, flooring or other surrounding structures unless damage is directly caused by negligence.

Gas, Water & Electrical Connections

Appliances connected to gas, water or electrical systems must have safe and functional connections.

Damaged shutoff valves, leaking supply lines, unsafe gas connections, defective electrical outlets or other household utility problems may need to be corrected before appliance repair can proceed.

Refrigeration & Sealed-System Repairs

Refrigeration repairs involving compressors, evaporators, condensers, refrigerant leaks or sealed-system components may require additional diagnostic work, refrigerant and specialized parts.

A refrigeration repair cannot guarantee that a separate, previously undetected leak or component failure will not occur later.

LG Warranty Service

Victorville Appliance Repair may assist eligible customers with certain LG refrigerator warranty repairs.

Warranty eligibility, parts coverage, labor coverage and final approval are determined by LG and are subject to LG's current warranty terms.

Customers may be required to provide model information, serial number, proof of purchase and proof of original ownership.

Appointment Times & Scheduling

Appointment times are estimates and may be affected by previous service calls, traffic, weather, road conditions, parts availability or other unexpected circumstances.

Victorville Appliance Repair may reschedule an appointment due to illness, emergencies, weather, vehicle problems, scheduling delays or other circumstances beyond reasonable control.

Customer Cancellation or Rescheduling

Customers who need to cancel or reschedule an appointment should contact us as soon as reasonably possible.

Repeated missed appointments or inability to access the appliance may require a new service appointment.

Payment

Payment is due according to the approved repair terms. Deposits may be required for special-order or high-cost parts.

Any deposit required before ordering a part will be communicated to the customer before the order is placed.

Repair vs. Replacement Recommendation

In some cases, repairing an appliance may not be financially practical because of age, condition, parts availability or repair cost.

When appropriate, the technician may recommend replacing the appliance instead of proceeding with repair.

Acceptance of Terms

By scheduling service, authorizing diagnostic work, approving a repair or making payment, the customer acknowledges and accepts these Terms of Service.

These terms may be updated periodically to reflect changes in service policies, service areas or operating procedures.